Clinicians want their clients and families to feel heard. However, listening and communication skills are often neglected in the training of new professionals. This poster highlights the key themes from a study that explored novice rehabilitation clinicians’ perspectives about the impact of an educational intervention on their listening skill development.

Being able to listen mindfully, sensitively, and with authentic intent enables clinicians to understand clients’ worldviews, needs, priorities, concerns and hopes, thus establishing a common ground that assists clients in making informed decisions and moving forward (King, 2021). Developing clinical expertise, such as developing clinician’s listening and communication skills, helps to improve service delivery so that ultimately children with disabilities and their families feel listened-to.

Michelle Servais, Researcher, Quality Management, TVCC