Dr. Victoria Boyd
CanChild, McMaster University

Wenonah Campbell
CanChild, McMaster University

Leah Dix
McMaster University

Sandra Sahagian Whalen
McMaster University

This qualitative instrumental case study explores the roles of a mentor in supporting individuals, organizations, and systems in the transition to a tiered model of service delivery. The study identifies five key roles of multilevel mentorship – boundary spanner, connector, knowledge mobilizer, guide-on-the-side, and supporter – that enhance collaboration and change within and across organizations.