Lana Goodman, Clinical Manager
FIREFLY

Joel Willett
FIREFLY 

We all want every client to get the attention and support they deserve. At FIREFLY, we continually evaluate and implement changes in our Speech-Language Pathology services. We look for new strategies to optimize service delivery, manage caseloads, balance clinical demands with individual needs, and enhance client outcomes. Over the last few years, we considered a number of strategies—from increased implementation of features in our electronic medical records software for caseload management, to data collection to drive service delivery change, and more. We found successes, encountered roadblocks, and identified future directions. Some of these strategies are now being applied to FIREFLY’s OT and PT programs. We’ll share what we learned, what worked (and what didn’t). In this session we aim to inspire ongoing development, dialogue, and inter-agency collaboration to support and enhance service delivery.