Gayle Roffey, Clinical Services Supervisor
ErinoakKids Centre for Treatment and Development

Monette Graham, Clinical Services Supervisor
ErinoakKids Centre for Treatment and Development

Managing wait lists is a constant conversation. With an increase in the number of OT and PT clients, ErinoakKids introduced a screening assessment that is strengths-based and child and family-centred. This new approach improved client experience/participation, streamlined processing of referrals, and enabled immediate referrals to other services as needed.